Help

In 2017, we launched a new system to manage visitation, to help preserve the quality of the experience for visitors and for the animals!

Here is a guide to help you find the program(s) you have enjoyed in the past:

General Visitation
If you are looking for the opportunity to enjoy “walk-in” visitation from May through October, set the Options by Date category to “Family Friendly” and look for General Visitation dates scheduled during May, June, July, August, September and October.  Click on the program on the date you wish to visit, and submit your registration to ensure availability upon arrival, and so we can contact you in the event of any schedule change.

Staff-Guided Tour
If you are looking for the opportunity to join along in a summertime tour to begin at 11:00 a.m. or 3:00 p.m. from May through October, set the Options by Date category to “Family Friendly” and look for Staff-Guided tour dates scheduled during May, June, July, August, September and October.  Click on the program on the date you wish to visit, and submit your registration to ensure availability upon arrival, and so we can contact you in the event of any schedule change.

Feeding Tour
If you are looking for the opportunity to join along in a summertime guided Feeding Tour to begin at 3:00 p.m. on weekends from May through October, set the Options by Date category to “Guided Tours” and look for Feeding Tour dates scheduled during May, June, July, August, September and October.  Click on the program on the date you wish to visit, and submit your registration to ensure availability upon arrival, and so we can contact you in the event of any schedule change.  New in 2017, we are requiring pre-registration to ensure availability, since attendance is now limited to 75 people maximum.  Participants may check in at time after 10:00 a.m. the day of tour.

If you are having other issues or difficulties, please give us a call at 260-636-7383, or use the form below to send in your request:

Fill out my online form.